mor..

second to the last... "Anyone detained by the police is now entitled to a solicitor from the moment they are taken in for questioning. The changes follow a ruling by the European Court of Human Rights." ...they just thought of this??

third from last: " A new customer service charter stipulates that you should never have to wait longer than 2.5 minutes when calling a call centre. A free call back service should be provided if this cannot be achieved." ...good bye customer service ...now all they hafta do is call you back ...it does NOT specify someone has to speak with you when they do!!